Terms and Conditions
These are the terms and conditions on which we provide our services to you.
Please read these terms carefully before you attend our classes or book a party. These terms tell you who we are, how we will provide our services to you, how you and we may change or end the contract and other important information.
Information about us and how to contact us .
Who we are. We are Zip Zap Kids a company registered in England and Wales. Our registered office address is 3 Regency Terrace, North Hill, London, United Kingdom, N6 4RP.
What we do. We provide weekly drama, music and sensory classes and online classes for children under 5. Our Little Zippers is for 10 months up to 5 years old and our Baby Zappers is for babies up until they are walking or 10 months. We also provide Zip Zap Stories classes for 3 to 5 years old and Zip Zap Parties.
How to contact us. You can contact us by telephoning our customer service team at [07967131227] or by writing to us at [info@zipzapkids.com].
How we may contact you. If we have to contact you we will do so by text message, telephone or by writing to you at the email address or postal address you provided to us.
Definitions
Accompanying Adult means the person / persons who attend a Zip Zap Class or the Zip Zap Party with the child.
Class means the class your child is attending (you can find the details about our classes here: https://www.zipzapkids.com/classes).
Fees means the fees for the Class or for the Zip Zap Party.
Parent (‘you’) means a parent or legal guardian of the child attending the Class or the Zip Zap
Party and who is the contracting party to this contract.
Terms means these terms and conditions as amended from time to time.
VAT means value added tax under the Value Added Taxes Act 1994.
Zip Zap Party means your child’s party we will provide a party leader for (you can find the details about Zip Zap Parties here: https://www.zipzapkids.com/parties).
Your privacy and personal information
Our Privacy Policy is available at [www.zipzapkids.com/privacy].
Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.
Class Fees and Payment
Our Classes are all drop in and payment is made by cash or card at any of the Classes or via Happity. These Terms shall be deemed to have been accepted by you upon payment of the
Fees.
The Fees for the Classes are as follows are as listed on Happity: www.happity.co.uk/zip-zap
All of our prices include standard rate VAT where applicable.
Zip Zap Party Fees, Payment, Cancellation and Refunds
You may book a Zip Zap Party in writing by email. Our acceptance of your booking will take place when we email you to accept it, at which point a contract will come into existence between you and us.
We will let you know the Zip Zap Party Fees to the fullest extent we can when we accept your booking. The Fees must be paid in full within 7 days of booking the Zip Zap Party.
We may contact you to say that we do not accept or cancel your booking. If we do this, we will try to tell you promptly why we do not accept your order. This is typically for the following reasons:
· we cannot carry out the services (this may be because, for example, we have a shortage of staff);
· we have not received payment of Fees within 7 days of booking;
· there has been a mistake on the pricing or description of services (or both).
You can cancel your booking within 14 days after your booking has been accepted. You must inform us of your decision to cancel your booking by sending an email to info@zipzapkids.com.
The following charges apply if you cancel:
·Up to 48 hours before the booking date – 50% of the Fees
· 48 hours before the booking date - 100% of the Fees
We reserve the right to cancel your booking, in which case we will notify you as soon as possible. If we cancel the booking, we will use our best endeavours to offer [an alternative party provider or] a full refund of the Fees which you have already paid in relation to the cancelled booking.
Please note that with Zip Zap Parties we provide an experienced entertainer but we do not organise the whole event. It is your responsibility to provide suitable venue, send out the invites and organise the food and refreshments.
Parent's Responsibility You warrant and represent that when attending the Class, neither the child nor you/ the Accompanying Adult will be suffering from any contagious illness, disease, injury or anything similar thereto.
It is your responsibility to inform us of any condition that could affect your child’s capabilities during Classes.
You acknowledge and agree that the child shall be deemed to be under the direction, care and control of the Accompanying Adult throughout the Class or the Zip Zap Party and the Accompanying Adult shall be responsible for the welfare and conduct of the child throughout the Class or the Zip Zap Party.
You shall indemnify us and keep us indemnified against all loss (including loss of profit), liability, costs and expenses which we shall incur directly or indirectly as a consequence of any of your action or omission, or any action of omission of the Accompanying Adult or the child.
Accompanying Adult should stay within easy sight and reach of the child at all times.
You are allowed to bring siblings of the child to the Class as long as long as they do not get involved in the Class (unless the sibling also enrolls into the Class). The sibling is the responsibility of the Accompanying Adult at all times. If the sibling needs attention that requires the Accompanying Adult to leave the Class, the child attending the Class must accompany the Accompanying Adult and must not be left with the class leader.
Lost Property & Valuables
You are responsible for your own property, including valuables, before, during and after the Class and Zip Zap Party.
Disclaimer
We do not make any guarantee to you that your child will obtain a particular result from attendance of any of the Classes.
Limitation of Liability We, our employees, contractors or agents accept no responsibility under any circumstances for any loss (consequential or otherwise), damage, expense or delay suffered or incurred by you, the child or any other party arising directly or indirectly or in any way connected with the attendance of the child at the Class or the Zip Zap Party (or any part of it) or any other act or omission on our part or any of our employees, contractors or agents.
As we have no control over the venue or environment of Zip Zap Party activities, we accept no responsibility for problems relating to:
a) The space for the Zip Zap Party activities not being of a sufficient size;
b) The ratio of children to party leader being too large (we suggest a maximum of 25 to 1);
c) Inadequate control of the Zip Zap Party because of disturbing activities, e.g. parents talking when sharing the same space as the children;
d) Failure to provide accurate details on location or the address of the party venue; or
e) Failure to inform us of any special issues in advance.
All warranties and conditions whether implied by statute or otherwise are excluded from this contract provided that nothing in this contract shall restrict or exclude liability for death or personal injury caused by negligence or affects the statutory rights of the Parent or the child.
Our total liability arising from or in connection with these Terms and in relation to anything which we may have done or omitted to do in connection with these Terms and the delivery of the Classes or the Zip Zap Parties shall be limited to the Fees received by us for the Class or the Zip Zap Party in relation to which a dispute has arisen.
Website Information
The material made available on this website, including materials in linked sites directly or indirectly accessible from this website, are provided ‘as is’, with no warranty of any kind, express or implied, including those of fitness for a particular purpose. We have used all reasonable endeavours to ensure that information provided through this website is accurate at the time of inclusion, however we accept no liability for any inaccuracies, errors or omissions on this website. The information available on the website may be incomplete, out of date or inaccurate. We reserve the right at any time and without prior notice to make changes and corrections to the material on the website. We accept no liability for any loss or damage of whatever nature caused by the use or the inability to use the materials available on this website or any linked site.
Changes to these Terms
We may update or amend these Terms from time to time without notice to you. Any updates or amendments will be posted on our website.
Disputes
We will try to resolve any disputes with you quickly and efficiently.
If you are unhappy with:
1. the Class or the Zip Zap Party;
2. our service to you generally; or
3. any other matter,
please contact us as soon as possible. You can telephone us at [07572 940731] or write to us at [info@zipzapkids.com].
If you wish to pursue court proceedings, the courts of the part of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to these Terms.
Other important terms
This contract is between you (the Parent) and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these Terms.
Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking these Terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
These Terms are governed by English law and the English courts have non-exclusive jurisdiction in respect of the disputes arising out of or in connection with these Terms.