WHAT INFORMATION DO WE COLLECT FROM YOU?
We will collect and process the information you give us when filling in forms on our website or by correspondence with us on the phone, e-mail or otherwise. This includes information you provide to register your interest in using our services, subscribe to our newsletter, confirming a booking with us, making a job application and when you alert us to an issue with our website or company. The information you give us may include your name, address, e-mail address and phone number. If you do not wish to provide some of this information it may make it more difficult for us to carry out a booking for you but we will do our best to help you with whatever information you feel happy providing. Website usage is collected using cookies. Information about our website users may be collected by google analytics and a facebook pixel to help us improve and optimise our site for our users.
For people who go on to become workshop leaders, we ask for you to obtain and to show an original copy of a valid DBS check certificate carried out within 3 years to the company director. This is done at the final point of recruitment and the purpose is to promote the security of our customers and their children. We do not store a copy of this, only that we have seen it and that it was positive. We ask team members to hold on to this copy themselves in case a customer wishes to see it. If any discrepancies are highlighted in the CRB or DBS, workshop leaders will be given the opportunity to discuss and explain these.
HOW WILL WE USE THIS INFORMATION ABOUT YOU?
We use information you have given us to provide you with the information and services that you request from us. If you agree, we will contact you via e-mail only to send you a newsletter containing company news, changes or updates to our services, details of upcoming events and career opportunities on an infrequent basis. We use information collected from the website by cookies to personalise your repeat visit to our website. We do not share your information that we collect to third parties.
However, We may disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to comply with legal processes, we do not share personally identifiable information with third parties without your consent except in the following instances:
Unless required by applicable law or pursuant to a court or similar order. As deemed necessary, in our discretion, to protect the legal rights or the property of Zip Zap Kids, a registered user or third party, or to prevent personal injury.
HOW DO WE STORE YOUR INFORMATION?
All information you provide to us is stored on our secure servers. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Our site is secured with SSL Certificates and we review our IT security on a frequent basis to ensure that we have the latest updates and software. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Your information will be removed from our day-to-day database and archived and anonymised after one year of you not using our services. We delete any excessive data. All paper documents will be disposed of securely.
WHO HAS ACCESS TO YOUR DATA
Your personal information can be accessed by Zip Zap Kids head office. Zip Zap Kids uses sub- contractors (“workshop leaders”) to carry out services for us and they will be provided with your details in case of an emergency whilst they are carrying out your classes or parties. If you do not wish for a workshop leader to be given access to your information then please let us know by emailing: firstname.lastname@example.org. In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets but as late on in the process as possible. If Zip Zap Kids are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
We would like to send you electronic information about company news, changes or updates to our services, details of upcoming events and career opportunities on an infrequent basis which may be of interest to you. We only use email marketing from email addresses from our staff, customers and people who have opted in to our mailing list. If you have consented to marketing you may opt-out at any time at a later date. For existing customers before May 2018, the ‘soft opt-in’ option will apply to those that have not taken up the opportunity to opt out of our mailing lists. You are given the opportunity in every marketing email to opt out of the mailing list. If you no longer wish to be contacted for marketing purposes you can let us know at any time of click the ‘unsubscribe’ button in every marketing newsletter. If you are not opted-in to our marketing list we will only contact you regarding a specific booking. We send our invoices via email to help save costs and the environment. The invoice contains your name and address. If you would prefer to receive the invoice in an alternate method please let us know.
ACCESS TO YOUR INFORMATION AND CORRECTION
You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing by leaving ‘opt-in’ boxes un-checked on the forms we use to collect your data. You can also exercise the right at any time by contacting us at via email or writing to us using the details at the bottom of this document.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
We take the handling of people’s data very seriously so will do our very best to resolve any issue that may crop up promptly. Please contact us as soon as you can on the details at the bottom of this document. If you do not feel that we have resolved your complaint satisfactorily you have the right to lodge a complaint with the Information Commissioner’s Office.
HOW TO CONTACT US